Domino’s Pizza – Ottawa, ON is currently looking for friendly Customer Service Representative. Continue reading to apply before it close.
Location: 8221 Campeau Drive, Ottawa, Ontario K2T 0A2
Salary: $15.50-$20.00 per hour
Job type: Full Time , Part time
Shift/Hours: Morning, night, overnight
The Customer Service Expert (CSE) role is crucial to the success of Domino’s. We pride ourselves on providing fast, friendly, and reliable service to our customers, and our CSEs are the ones who make that happen.
In a fast-paced environment, CSEs are responsible for providing top-notch customer service over the phone and in person. They must be knowledgeable about Domino’s products and current offers in order to give customers the best possible experience.
CSEs also play a vital role in resolving customer complaints and ensuring that customers are satisfied with their orders. They must be able to remain calm and professional under pressure, and they must have a strong commitment to customer service.
If you are a friendly, outgoing person with a passion for customer service, then the CSE role at Domino’s is a great opportunity for you. We offer competitive wages and benefits, and we are committed to providing our employees with a positive work environment.
Customer Service Experts (CSEs) are responsible for taking orders by phone and in person, as well as managing the cash drawer and handling customer concerns. They are expected to be knowledgeable about Domino’s products and current offers, and they must be able to remain calm and professional under pressure.
Secondary Roles of Customer Service Experts
In addition to their primary responsibilities, Customer Service Experts (CSEs) may also be asked to help with other tasks, such as:
- Making quality products
- Labeling boxes
- Cutting pizzas
- Preparing orders for delivery or in-store customers
- Maintaining the store’s professional image by participating in cleaning tasks
These secondary roles are important to the smooth operation of the store and help to ensure that CSEs are well-rounded employees who can contribute in a variety of ways.
- Friendly and well-spoken
- Good math skills
- Speak English fluently
- Ability to multitask and work in a fast-paced environment
- Flexible schedules: CSEs can choose the hours that work best for them, which can be helpful for students, parents, or anyone else with a busy schedule.
- Competitive wages: CSEs earn competitive wages, which can help them earn a living and save for the future.
- Staff pizzas: CSEs get free pizzas on their breaks, which is a great perk!
- Career growth opportunities: Domino’s offers CSEs the opportunity to grow their career with the company. There are many opportunities for advancement, such as becoming a manager or opening their own store.
- Tips: CSEs may also earn tips from customers, which can add to their income.
What skills and qualities are important for a Customer Service Representative ?
Customer Service Representatives require a specific set of skills and qualities to provide excellent customer support. Here are some important skills and qualities for a Customer Service Representative:
- Strong Communication Skills: Customer Service Representatives need excellent verbal and written communication skills to interact effectively with customers. They should be able to explain complex information in a clear and concise manner and actively listen to customer concerns.
- Empathy and Patience: Demonstrating empathy and patience is essential in customer service. Representatives should be able to understand and relate to customers’ emotions, show compassion, and remain calm, even in challenging situations.
- Problem-Solving Abilities: Customer Service Representatives should be skilled in problem-solving. They need to analyze customer issues, identify root causes, and find appropriate solutions to resolve problems efficiently and satisfactorily.
- Product Knowledge: Having a solid understanding of the company’s products or services enables Customer Service Representatives to address customer inquiries accurately. They should be able to provide detailed information, explain features and benefits, and troubleshoot common issues.
- Adaptability: Being adaptable allows Customer Service Representatives to handle a variety of customer situations and quickly adjust their approach as needed. They should be able to navigate different customer personalities, demands, and unique scenarios.
- Time Management: Effective time management skills help Customer Service Representatives handle multiple customer inquiries and tasks simultaneously. They should be able to prioritize their workload, meet deadlines, and provide timely responses to customers.
- Active Listening: Active listening is crucial for understanding customer needs and concerns. Representatives should listen attentively, ask clarifying questions, and provide appropriate responses, ensuring that customers feel heard and understood.
- Conflict Resolution: Customer Service Representatives should possess strong conflict resolution skills to handle customer complaints and resolve conflicts in a professional and diplomatic manner. They should be able to de-escalate tense situations and find mutually beneficial resolutions.
- Positive Attitude: Maintaining a positive attitude is important in customer service. Representatives should be friendly, approachable, and optimistic, creating a welcoming environment for customers and leaving a positive impression.
- Technical Proficiency: In today’s digital age, Customer Service Representatives often utilize various software, customer relationship management (CRM) systems, and communication channels. They should have basic technical proficiency to navigate these tools effectively.
- Teamwork: Collaboration with colleagues and other departments is often necessary in customer service. Customer Service Representatives should be team players, willing to assist colleagues and share knowledge to ensure a seamless customer experience.
- Cultural Sensitivity: In a diverse customer base, cultural sensitivity is vital. Customer Service Representatives should be aware of cultural differences, respect diversity, and adapt their communication style to accommodate various cultural backgrounds.
By possessing these skills and qualities, Customer Service Representatives can deliver exceptional customer experiences and build long-lasting customer relationships.
What education and certification are required to become a Customer Service Representative ?
The educational requirements for becoming a Customer Service Representative can vary depending on the company and industry. In many cases, a high school diploma or equivalent is the minimum educational requirement for entry-level positions. However, some companies may prefer candidates with higher education or specialized training.
While formal education is not always mandatory, certain educational backgrounds can be advantageous for aspiring Customer Service Representatives. Here are some relevant fields of study:
- Business Administration: A degree or coursework in business administration can provide a solid foundation in customer service principles, communication, and problem-solving skills.
- Communications: A degree or coursework in communications, public relations, or a related field can help develop strong verbal and written communication skills, which are essential for effective customer service.
- Hospitality or Tourism: For customer service roles in industries such as hospitality or tourism, a degree or certification in these fields can provide specific knowledge and understanding of customer service expectations in those industries.
While there are no specific certifications required to become a Customer Service Representative, there are professional certifications available that can enhance your skills and demonstrate your commitment to the field. Some of the notable customer service certifications include:
- Customer Service Certification (CSC): Offered by the Professional Association for Customer Engagement (PACE), this certification validates an individual’s knowledge and skills in delivering exceptional customer service.
- Certified Customer Service Professional (CCSP): Provided by the Customer Service Institute of America (CSIA), this certification focuses on customer service best practices, problem-solving, and building customer loyalty.
- HDI Customer Service Representative (HDI-CSR): Offered by HDI, this certification is specifically designed for IT customer service representatives and covers topics like technical troubleshooting, customer satisfaction, and incident management.
While these certifications are not mandatory, they can be valuable for demonstrating your expertise and commitment to delivering exceptional customer service.
It’s worth noting that many companies provide on-the-job training for Customer Service Representatives, which includes specific product knowledge, company policies, and customer service protocols. These training programs help individuals acquire the necessary skills and knowledge to excel in their customer service role.
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Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
How to apply
Online: Apply On Company WebSite
What is the work environment like for Customer Service Representatives?
The work environment for Customer Service Representatives can vary depending on the industry, company, and specific role. Here are some common aspects of the work environment for Customer Service Representatives:
- Office Setting: Many Customer Service Representatives work in office settings, either in dedicated customer service departments or as part of larger teams. They typically have a designated workspace equipped with computers, phones, and necessary software or systems to handle customer inquiries.
- Call Centers: In industries that receive a high volume of customer calls, Customer Service Representatives may work in call centers. These environments are designed to efficiently manage incoming calls and provide support to customers.
- Remote Work: With the rise of technology and digital communication tools, remote work opportunities have become more prevalent for Customer Service Representatives. This allows them to work from home or other remote locations, providing customer support through phone, email, chat, or video conferencing platforms.
- Customer Interaction: Customer Service Representatives have direct interaction with customers on a daily basis. They communicate through various channels, such as phone, email, chat, or social media platforms, to address inquiries, resolve issues, and provide assistance.
- Multichannel Support: In addition to traditional phone support, Customer Service Representatives often handle customer inquiries through multiple channels. This can include email, live chat, social media platforms, and even self-service portals. They need to be proficient in using these tools to provide efficient and effective customer service.
- Team Collaboration: Customer Service Representatives often work as part of a team. They collaborate with their colleagues, supervisors, and other departments, such as technical support or sales, to resolve complex customer issues or escalate problems when needed.
- Shift Work: Customer service operations often require round-the-clock support, which may result in shift work for Customer Service Representatives. This can involve working evenings, weekends, or even overnight shifts to ensure customers are supported at all times.
- Fast-Paced Environment: Customer service can be fast-paced, with high call volumes, tight deadlines, and constant customer interactions. Customer Service Representatives should be able to handle multiple tasks simultaneously, prioritize inquiries, and provide timely and accurate responses.
- Performance Metrics: Many companies track and measure the performance of Customer Service Representatives using various metrics, such as call resolution times, customer satisfaction ratings, or adherence to service level agreements (SLAs). Representatives may have specific performance targets to meet.
- Training and Development: Continuous learning and training are common in the customer service field. Companies provide initial training for new hires and ongoing training to keep Customer Service Representatives updated on product knowledge, company policies, customer service techniques, and new technologies.
- Stressful Situations: Yes, I agree. Dealing with difficult customers can be challenging, but it is an important part of the job of a Customer Service Representative (CSR). CSRs should be able to remain calm and professional, even when the customer is not. They should also be able to listen to the customer’s concerns and try to resolve the issue to the customer’s satisfaction.
It’s important to note that the work environment can vary significantly based on the specific industry, company culture, and customer service model employed by the organization.